Method of payment and delivery

The method of payment and delivery is a big factor for us because it is in our interest to put you as a customer first so that we satisfy your every need.

When it comes to payment, we offer a wide variety of options so you can choose the one that suits you best. So you can choose the method that suits you best and that gives you a sense of security when making a transaction.

Regarding shipping, we offer different shipping options. Below, see the conditions and details of the various delivery options and their price list with regard to delivery to Croatia as well as other countries within the EU. We also offer you the option of tracking your shipment, which you can read about below.

PAYMENT

In the case of one-time purchase, payment can be made:

  • withdrawal
  • payment slip
  • Keks Pay application
  • debit cards
  • credit cards
  • Diners
  • Mastercard
  • Maestro
  • Visa

                  

In case of subscription, payment can be made:

  • debit cards
  • credit cards
  • Diners
  • Mastercard
  • Maestro
  • Visa

*If you pay in cash, you will pay for your order in the exact amount and in cash to the courier employee when you pick up the order. The courier offers payment on delivery as an additional service and therefore charges an additional €0.66, and the same rule applies to paying by card at the parcel machine when picking up the package.

Import duties, customs clearance charges, taxes and fees are not included in the item price or shipping charges. The stated costs are the responsibility of the customer. Before buying, please check with the customs office what the additional costs are.

SHIPPING

Croatia

GLS delivery from Monday to Friday

All orders received during the working day (Monday-Friday) ending at 12 noon will be processed and executed within 1-2 working days.

For islands and smaller places, shipments are delivered according to the GLS schedule.

After placing your order, you will receive an email or SMS notification that your order has been sent by GLS, with information about the shipment number, delivery date, delivery address/parcel machine, and any delivery amount.

You will receive a second email/SMS notification in the morning of the delivery day, with a 3-hour time interval of the expected delivery time.

After an unsuccessful delivery attempt to the address, the recipient receives a notification and can choose one of 5 options for the next delivery attempt: delivery to a new address, delivery at a different time, personal collection at a GLS depot, deduction of the shipment, consent to leave the package at an agreed location, and delivery to a arcel machine / PaketSHOP.

If the customer selects the parcel machine delivery option, an SMS notification is received that the shipment is in the parcel machine, and a reminder to collect the shipment from the parcel machine arrives every day via SMS until the shipment is collected (within 5-7 business days).

*Delivery times may vary due to exceptional circumstances beyond our control.

TRACKING THE SHIPMENT

You can track the shipment via GLS Track & Trace‘s.

Price list for delivery to an address in Croatia

4,70 €

*The stated delivery price to the address refers to the purchase of 1 product. The delivery price to an address within the Republic of Croatia for the purchase of 2 or more products is 2.80 EUR.

Price list for delivery to a parcel machine of your choice in Croatia

1,90 €

*The stated price for delivery to a parcel locker in the Republic of Croatia applies to the purchase of 1 product. The price for delivery to a parcel machine of your choice in the Republic of Croatia for the purchase of 2 or more products is free.

*Free delivery is available for the purchase of a product subscription (3 or 6 months).

Price list for delivery to a parcel machine of your choice in Croatia

Free delivery in HR for the purchase of 2 or more products.

Outside Croatia (European Union)

Eurodis (Overseas) delivery from Monday to Friday according to the conditions of the courier service

All orders received during working days (Monday-Friday) ending at 12 noon will be processed and executed within 2-5 working days. You can track the shipment via Eurodis Track & Trace.

Price list for delivery to the EU:

EU country Shipping price
Austria €17.50
Belgium €17.73
Bulgaria €17.51
Czech Republic €15.84
France €25.40
Italy €25.24
Luxembourg €19.40
Hungary €18.83
Netherlands €17.98
Germany €16.43
Poland €15.84
Portugal €21.21
Romanian €18.86
Slovakia €18.69
Slovenia €16.89
Spain €25.53

Delivery outside Croatia (third country)

Shipping prices for countries outside the EU will be calculated separately for each individual order, and the customer will be informed about them in advance via email.

Note

All payments are made in euros. The amount charged from your credit card is converted into your local currency according to the exchange rate of your card company.